Terms & Conditions
Mac and Anaia is an online gallery with a focus on art, decorative objects and jewellery.
Payment: Stripe is used as the method of payment for online purchases. Items will not be posted until funds have cleared.
Delivery: Currently delivery is only within the United Kingdom, excluding the Channel Islands. The aim is to deliver within 14 days of clearing of funds i.e. receipt of your payment.
Returns: If you are not completely satisfied with any item (apart from earrings) bought from Mac and Anaia, we will be happy to give you a full refund (excluding delivery costs) providing you notify us within 28 days of receiving your goods that you would like a refund. The notification should be made by email to Once you've told us this you have another 7 days in which to return the goods. To be eligible for this refund the item must be in the same condition that you received it. You are responsible for the cost of returning the work to us in its original condition and for insuring it during transit if necessary. Once your return is received and inspected we will send you an email to notify you that we have received your returned item. Your refund will then be processed and a credit will be applied to your original method of payment. Please note, this returns policy only applies to earrings if they are faulty. Otherwise, due to hygiene reasons, earrings cannot be returned for a refund.
Retention of title: Title of all works will remain with Mac and Anaia until funds have cleared.
This policy is effective from 29th May 2018.
What we collect
Personal identification information: We may collect personal information from you in several ways, including, but not limited to, when you visit the website or its related social media, contact us by email, place an order, and in connection with other activities, services, features or resources we make available on the website. You may be asked for, as appropriate, name, email address, postal address, phone number, payment information.
Non-personal identification information: We may collect non-personal identification information whenever you visit the website. This may include the browser name, the type of computer and technical information about your means of connection to the website, such as the operating system and the Internet service providers utilized and other similar information.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
To process transactions. We may use the information you provide about yourself when placing an order only in relation to that order. We do not share this information with outside parties except to the extent necessary to provide the service, for example, postal services, delivery companies or couriers.
The email address you provide for order processing will only be used to send you information and updates pertaining to your order. It may also be used to respond to your enquiries and/or other requests or questions.
We may use the information to improve our products and services.
To personalize user experience. We may use information in the aggregate to understand how our users as a group use the services and resources provided on the website.
To send you information you have agreed to receive about topics we think will be of interest to you. You may revoke your consent to this at any time.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Website hosting and transfers of personal information outside the EU
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.
As referred to above, Mac and Anaia is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
Mac and Anaia may also use iZettle to take card or cash payments when a card or cash is presented in person. Please see iZettle's website izettle.com for further information on their data retention and privacy policies.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at
Under the General Data Protection Regulations, you have the right to request:
Access to the personal information we hold about you, free of charge in most cases.
The correction of personal information when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the information has come to an end.
That we stop using your personal information for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal information after you withdraw that consent.
You have the right to request a copy of any personal information that Mac and Anaia holds about you at any time, and also to have that information corrected if it is inaccurate. To ask for this please email
Your acceptance of these terms
Links to other websites
The information contained in this website is for general information purposes only. The information is provided by Mac and Anaia and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Mac and Anaia. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Mac and Anaia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
The Old Laundry, The Lane, Fordcombe, Tunbridge Wells, Kent, TN3 0RP, United Kingdom.